Jatbat FAQ — answers to all your questions Answer in one place

On Jatbat, the primary format used is Decimal Format are used — such as 1.85, 2.40, 3.50. This is the most straightforward format for Bangladeshi users.

How it's calculated: Your stake × odds = total return (including your original stake). Profit = total return − stake.

Example 1: ৳1,000 bet at odds 1.85 → total return ৳1,850 → profit ৳850.
Example 2: ৳500 bet at odds 3.20 → total ৳1,600 → profit ৳1,100.

The higher the odds, the less likely the outcome — but the bigger the payout if you win. Odds between 1.01 and 1.20 indicate a strong favourite — lower profit, but a higher chance of winning. Odds of 5.00+ indicate an underdog — higher potential profit, but greater risk.

On Jatbat's bet slip, once you enter your stake, the potential payout is calculated automatically — no need to work it out yourself.

If Jatbat isn't loading on mobile or keeps getting stuck, try the following steps in order:

Step 1 — Check Your Internet Connection: Try opening another website — if that works, the issue is with Jatbat; if it doesn't, the problem is with your network. Try switching between mobile data and Wi-Fi.

Step 2 — Clear Your Browser Cache: In Chrome, tap the three dots → Settings → Privacy → Clear browsing data → Check "Cached images and files" and "Cookies", then tap Clear. After that, type jatbat.best again.

Step 3 — Update your browser: Some features may not work on older browsers. Update Chrome from the Google Play Store.

Step 4 — Try a different browser: If Chrome isn't working, try Firefox or Samsung Internet.

If the problem persists, send a screenshot to Jatbat via live chat — we'll get it sorted quickly. Most issues like this are resolved within 5–10 minutes.

Jatbat's responsible betting tools are found in your account settings under the "Responsible Gaming" section. Log in, click the profile icon at the top right, then go to Settings → Responsible Gaming.

Available Tools:

Deposit Limit: Set a daily, weekly, or monthly maximum deposit limit. For example: up to ৳5,000 per month. Limits take effect within 24 hours of being set. Lowering a limit is instant, but increasing it requires a 7-day waiting period.

Self-Exclusion: Temporarily suspend your account for anywhere from 1 day to 6 months. During the break, logging in or placing bets is completely disabled.

Session Timer: After a set period, you'll receive a reminder showing how long you've been betting.

For more details Responsible Gaming page Go there — step-by-step guides for all tools are available.

After consecutive failed login attempts at Jatbat, 5 incorrect password attempts will temporarily lock your account — this is done to keep your account secure.

Automatic Unlock: Typically 30 minutes your account will unlock automatically. Do not attempt to log in during this period — doing so may extend the lock duration.

Password Reset: On the login page, click "Forgot Password?" → Enter your mobile number → You'll receive an OTP → Set a new password. This will directly unlock your account.

Contact Support: If it still hasn't opened after 30 minutes, or the password reset isn't working, contact Jatbat via live chat. After verifying your identity, we'll unlock your account manually — usually within 15 minutes resolved within.

To avoid this in the future, use a password manager and keep 2FA enabled — it significantly reduces the risk of entering the wrong password.

When a match is cancelled or abandoned mid-way, Jatbat follows these rules:

If the match is completely cancelled: The full stake is returned to your balance. Regardless of the odds, no win or loss is counted — only the original bet amount is refunded. Typically settled within the cancellation Within 24 hours is added to your balance.

If the minimum overs in cricket have been completed: If more than half the scheduled overs in a cricket match have been completed, the result may be determined using the Duckworth-Lewis method, and bets will be settled accordingly.

For accumulator or combo bets: If a match is cancelled, that leg is voided and the remaining selections are recalculated using their respective odds.

Detailed rules for specific games Terms & Conditions page available. If in doubt, let us know via live chat.

KYC (Know Your Customer) verification is not mandatory for registration or betting — but KYC must be completed before withdrawals. Completing full KYC also increases your withdrawal limits.

Required documents:

① National ID Card (NID) — clear photos or scans of both the front and back. A passport or driving licence is also accepted.

② Selfie — a clear selfie holding your NID. Both your face and the NID must be fully visible.

③ Mobile banking number verification — completed through your registered number in most cases.

Process: Log in → Profile → "Identity Verification" → Upload photo. Usually 24–48 hours Verification is usually completed within this window, though during peak times it may take up to 72 hours. Once verified, you'll be notified by email or SMS.

Keep in mind: Make sure the photo is clear and well-lit, with all NID details fully readable — that way you're likely to get approved on the first try.